Description This article describes the error of Account Registration Failed when logging in to Grandstream Wave Mobile using the UCM Remote Connect address, but it works in Wave Desktop and Wave Web. The error occurs when an invalid certificate is uploaded. Try these 2. Go to UCM’s UI > PBX settings > SIP Settings > … Read more
Description This article describes the steps to configure Ring Simultaneously on the same extension range of Grandstream IP PBX UCM63XX and Analog PBX. Scenario I have an extension range (200-300) in Panasonic Analog PBX and Grandstream PBX UCM6301. They connect with a PRI Gateway GXW4501 through a SIP Peer Trunk and E1 cable. When someone … Read more
Description Setting up a NAS server with Grandstream IP PBX UCM63XX provides a powerful and versatile solution for business needs. It centralizes and stores the data, and provides redundancy and reliable systems. How it works
Description No ‘ringback tone’ issue on outbound calls occurs when the PBX or UCM receives 183 Session Progress (with SDP) first and then 180 Ringing later from the SIP Service Provider (ITSP). It would be a 183 Session Progress message to play the ‘Early Media’ on the caller’s phone. Also, missing SDP in 183 Session … Read more
Issue Grandstream IP PBX UCM does not call the invitees with external numbers, but it works with extensions during the scheduled meeting. How to UCM calls out using the Meeting Room Number during the scheduled meeting. Make sure that you enter the _x. or _meeting_room_number under Outbound Routes > Source Caller ID Pattern
Scenario There is no audio issue in the calls between IP Phones using UCMRC. However, audio works when the call is established between the Wave app and the IP Phone with the same registered extension. Solution The “Strict RTP” option cannot be enabled while using the remote domain address of UCMRC services. When using the … Read more
Description A wake-up call refers to a service provided by hotels or accommodations to wake up guests at a specific time as per their request. It is a feature commonly found in hospitality management software or PMS (Property Management System) platforms. Wake-up calls are often used by guests who have early morning commitments or need … Read more
Description Grandstream Wave is a softphone application that allows users to make and receive phone calls over the internet using a computer, smartphone, and web browsers. This article describes the troubleshooting steps when the application crashes on iOS devices (such as iPhones and iPads). 1. Go to iPhone > Settings > Wave > Disable Contacts. … Read more
Description Starting 1.0.23.x, Grandstream IP PBX UCM supports High Availability (HA) in Route mode. This article describes an example network diagram of HA in Route and Switch mode. HA in Route Mode The full user guide can be found under HA Configuration Using “Route” Mode section. The steps describe the topology below: HA in Switch … Read more