Grandstream Headsets GUV30XX Hardware Diagnosis

GUV3000 Grandstream Troubleshooting


This article describes the diagnosis steps with low volume in the Grandstream USB Headset GUV3XXX series before submitting an RMA request with the Helpdesk.


a. Test with different laptops, PC, or devices 
b. Test with different applications for eg Zoom, Teams, IPVideoTalk, etc
c. Record audio with Audacity and verify if you are able to get any audio gain 
Compare the results with a good headset 
d. Test with the Sound Meter app (optional)