Grandstream Wave iOS Crash Application Log

Description

Grandstream Wave is a softphone application that allows users to make and receive phone calls over the internet using a computer, smartphone, and web browsers. This article describes the troubleshooting steps when the application crashes on iOS devices (such as iPhones and iPads).

1. Go to iPhone > Settings > Wave > Disable Contacts.

2. Make a call from the Wave app

3. If it crashes, the crash log will be available under iPhone > Settings > Privacy and Security > Analytics & Improvements > Analytics Data > scroll to locate the Wave log, it will be named ‘Wave<date>.ips

Contact the support team by submitting a ticket and uploading the Wave logs.

Figure 1 shows the Grandstream Wave application log in iOS devices

Leave a Comment