
Description
Many users find it difficult to capture the Syslog from the phone or gateway devices when the issues are intermittent and difficult to replicate. Hence, you can install an external Syslog server on your machines that allow you to store and capture the phone’s Syslog the whole day.
Requirements
a. Windows
b. Connect the devices in the same LAN network with Windows PC, and make sure they are accessible to each other.
Steps
- Go here to download Tftpd32 Portable by Ph. Jounin
- Install and launch Tftppd32 onto your Windows PC
- Navigate to Grandstream device’s Web GUI, configure Syslog Server: IP address of your PC, click Save and Apply, followed by a Reboot.

4. Launch Tftpd32, click Settings and enable Syslog Server under the GLOBAL tab’s Start

5. Then, navigate to the SYSLOG tab and enable Save Syslog messages to file Syslog.txt
The Syslog file is located in the installation folder by default.

6. Restart the tftpd32 application. You will see the real-time phone’s Syslog messages.

Grandstream Windows Syslog Utility tool

Alternatively, you can install Syslog Utility created by Grandstream – a Windows tool to collect Grandstream products (especially ATAs and Gateways) Syslog for troubleshooting purposes.