How to resolve ‘No dial plan rules matched’​?

Issue description

Most of the time when you try to make a call via a Feature Code (for eg. *20*), you will see a message pop up ‘No dial plan rules matched’ on the phone, causing the call failure.

Troubleshooting

This is because the dial plan entries are not defined to allow # and * in the middle of a dialing pattern. To do this, navigate to phone‘s web interface > Account > Call Setting > edit this entry:

{[0123456789*#abcdABCD]+ | x+#x+ | x+*x+}

Figure 1: navigate to phone’s web interface > Account > Call Setting > edit the dial plan entry

Leave a Comment