Welcome to my blog! I’m Shi Yiing, and I have over 12 years of dedicated experience in VoIP telephony product support. Currently, I serve as a Voice Network & Unified Communications Technical Support Engineer, tackling escalated and complex technical support issues related to VoIP telephony systems. My expertise includes call routing, provisioning of IP phones, and configuring routers, switches, and access points. I excel in root cause analysis and troubleshooting, utilizing various management and analysis tools to ensure optimal performance and reliability.
Throughout my career, I have conducted over 20 product training sessions and have actively participated in trade shows and road shows across the Asia Pacific region. My passion for sharing knowledge drives me to create informative and engaging content that resonates with both technical and non-technical audiences. I pride myself on my ability to organize information logically and write in a clear, engaging style. I also ensure that all documentation on my blog is visually appealing and easy to navigate, making it a valuable resource for anyone interested in VoIP telephony.
Outside of work, I pursue my passion for art as an animal and floral watercolorist and enjoy the thrill of aerial fitness. These creative outlets not only provide me with joy and relaxation but also inspire my approach to problem-solving and communication in my professional life.
Thank you for visiting my blog! I hope you find the content helpful and inspiring as we explore the fascinating world of VoIP networks together.
What Our Readers Say
Events
