Description This article describes the error of Account Registration Failed when logging in to Grandstream Wave Mobile using the UCM Remote Connect address, but it works in Wave Desktop and Wave Web. The error occurs when an invalid certificate is uploaded. Try these 2. Go to UCM’s UI > PBX settings > SIP Settings > … Read more
Scenario There is no audio issue in the calls between IP Phones using UCMRC. However, audio works when the call is established between the Wave app and the IP Phone with the same registered extension. Solution The “Strict RTP” option cannot be enabled while using the remote domain address of UCMRC services. When using the … Read more
Description Grandstream Wave is a softphone application that allows users to make and receive phone calls over the internet using a computer, smartphone, and web browsers. This article describes the troubleshooting steps when the application crashes on iOS devices (such as iPhones and iPads). 1. Go to iPhone > Settings > Wave > Disable Contacts. … Read more
Description When Grandstream IP PBX UCM63XX is used in remote work without Remote Connect service (UCMRC), there are certain network settings required to allow Grandstream Wave Mobile application login via UCM’s Public IP addresses; otherwise, you will get login errors such as ‘Account Registration Failed’ or ‘Unable to connect to the server’. Configure the ports … Read more
Issue Description User is unable to transfer calls from the call queue via GS Wave iOS application. Test steps: 1. Ext. 1008 (Wave iOS) is a member of Call Queue 6500 2. Ext. 1004 dials 6500 3. Ext. 1008 picks up the call and press Transfer (Blind) to 8002 4. Repeat step 1 to 3 … Read more
Description This article describes the known issues with the Grandstream Wave Lite application. There will be limited or zero development resources for this application. Known Issues 1. IPv6 Wave Lite Android/iOS application does not support IPv6-only networks under some mobile networks (e.g. T-Mobile), the registration will fail under the IPv6 network. 2. Run in Background … Read more