This article describes the video call establishment issue in Grandstream Android IP Video Phone GXV3XXX with Mitel MiVoice 3300. An error ‘Video Invitation failed’ will show during the call. This issue can be resolved by modifying the SIP Options and Signaling and Header Manipulation configurations under the Mitel system > SIP Device Capabilities. Please refer … Read more
Call Park Feature Call Parking is a feature that allows a person to put a call on hold on one phone and continue or pick up from another phone. It can be activated by pressing the programmable key on an IP Phone. It will transfer the call to an unused ‘Parking Lot’ extension. The callers who … Read more
Description This article describes the instructions on how to upload 802.1x certificates in EAP-TLS mode with the Grandstream Android Video phone GXV3XXX series. Step 1: Navigate to Network Settings->Ethernet Settings->802.1X Mode > select EAP-TLS mode Step 2: Reboot the device after uploading certificates and it is filled with identity. Note: The users do not need … Read more
Description The Network Status of NAT Type: UDP blocked indicates that the Grandstream IP Phone device detects that the SIP port is not port forwarded. Suggestions Please note that STUN does not work with all the routers, especially with Symmetric NAT enabled, it is recommended to do manual port forwarding for the SIP and RTP … Read more
Description This article explains the differences between Account Mode and Line Mode in the Grandstream High-end Color GXP21XX IP Phones, particularly regarding the Virtual Multi-Purpose Keys (VMPK) settings. When the phone is in Line Mode Dynamic Key Switching: If a line button is assigned only to Account 1, pressing the Account 2 key will dynamically … Read more
Description This article suggests the parameters to resolve the issue of call disconnect after a few minutes in Grandstream IP Phones. You can set these under Account > SIP Settings: 1. Force Timer to Yes 2. Force INVITE to Yes 3. Enable UAC Specify Refresher to UAC 4. Enable UAS Specify Refresher to UAS
The priorities of ringtones are played as follows, from high to low in the Grandstream IP Phone GRP260X series：1. Distinctive Ringtone (Type B)2. Contact Ringtone (under Contacts > Local or Remote Phonebook)3. Group Ringtone4. Distinctive Ring Tone (Type A)5. Account Ringtone6. System Ringtone
Description Slowness in IP phones can be attributed to various factors. This article suggests the troubleshooting steps to address slowness and sluggish issues in Grandstream GRP2612 or GRP2613 IP Phones: 1. Disable CPE (TR-069) under System Settings 2. Disable ‘Send SIP Logs’ and ‘Auto Recovery from Abnormality’ under Maintenance > System Diagnostics > Syslog 3. … Read more
Description This article briefly describes the Security Settings parameter in Grandstream IP Phones GRP261x series. It is important for debugging when the phones are registered via TLS/SSL. ‘Validate Server Certificates‘ is mainly used for Web Interface or SSH access. ‘Check Domain Certificates‘ is to check a domain using the Trusted Domain Name List. ‘SSLKeyLogFile‘ is … Read more
Description This article describes the troubleshooting steps to workaround the upgrade failure in the Grandstream GBX20 Extension module version 1.0.0.1. By default, the GBX20 firmware is upgraded by direct network download through the host phone (eg GXV3350 or GRP2615)’s network connection and GXV3350’s firmware upgrade setup. Ensure that you set firmware.grandstream.com on the GRP2615 Web … Read more