Grandstream UCM Remote Connect (UCMRC) Strict RTP causes no audio between IP Phones

Strict RTP Grandstream UCMRC Remote Connect

Scenario There is no audio issue in the calls between IP Phones using UCMRC. However, audio works when the call is established between the Wave app and the IP Phone with the same registered extension. Solution The “Strict RTP” option cannot be enabled while using the remote domain address of UCMRC services. When using the … Read more

Grandstream Wave Mobile Login fails with Grandstream UCM Public IP

Grandstream Wave Mobile Account Registration Failed

Description When Grandstream IP PBX UCM63XX is used in remote work without Remote Connect service (UCMRC), there are certain network settings required to allow Grandstream Wave Mobile application login via UCM’s Public IP addresses; otherwise, you will get login errors such as ‘Account Registration Failed’ or ‘Unable to connect to the server’. Configure the ports … Read more

Understanding the “Pending Delivery” Status in Grandstream UCM Remote Connect

Description When working with the UCM630X series, you may encounter a warning message labeled “Pending Delivery.” in GDMS. It is important to understand what this means and how it affects your device management. What Does “Pending Delivery” Mean? The “Pending Delivery” status appears when you attempt to assign parameters or settings to an offline Grandstream … Read more