Configure Remote PMS Wakeup Call in Grandstream IP PBX UC

Grandstream UCM on how to Configure Remote PMS Wakeup Call

Description A wake-up call refers to a service provided by hotels or accommodations to wake up guests at a specific time as per their request. It is a feature commonly found in hospitality management software or PMS (Property Management System) platforms. Wake-up calls are often used by guests who have early morning commitments or need … Read more

Grandstream FXO Gateway GXW410X does not disconnect calls

Grandstream FXO Gateway GXW410X does not disconnect calls

Description This article describes the call disconnection issue in Grandstream FXO Gateway GXW410X and the steps to capture the logs for troubleshooting. Most of the time, we have seen that FXO Gateway does not detect busy tones correctly causing the calls to hang up. Case 1 :If there are no busy tones heard over the … Read more

Grandstream Wave iOS Crash Application Log

Description Grandstream Wave is a softphone application that allows users to make and receive phone calls over the internet using a computer, smartphone, and web browsers. This article describes the troubleshooting steps when the application crashes on iOS devices (such as iPhones and iPads). 1. Go to iPhone > Settings > Wave > Disable Contacts. … Read more

HA Configuration Network Topology in Grandstream IP PBX UCM

Network Topology HA in switch mode Grandstream IP PBX UCM

Description Starting 1.0.23.x, Grandstream IP PBX UCM supports High Availability (HA) in Route mode. This article describes an example network diagram of HA in Route and Switch mode. HA in Route Mode The full user guide can be found under HA Configuration Using “Route” Mode section. The steps describe the topology below: HA in Switch … Read more

Buzzing sounds on Grandstream ATA HT8XX series

Buzzing sounds on Grandstream ATA HT8XX

Description If you face a buzzing sound issue when answering calls with a Grandstream Analog Telephone Adapter HT8XX series, here are the steps to work around the issue: How to The FXS port of the HT8XX ATA does not detect the OFF-HOOK action and stops the ringing. Here are some undocumented P values that may … Read more

Grandstream GBX20 Extension Module Firmware Upgrade Failure

Grandstream GBX20 Firmware Upgrade

Description This article describes the troubleshooting steps to workaround the upgrade failure in the Grandstream GBX20 Extension module version 1.0.0.1. By default, the GBX20 firmware is upgraded by direct network download through the host phone (for eg GXV3350 or GRP2615)’s network connection and GXV3350’s firmware upgrade setup. Make sure you set firmware.grandstream.com on the GRP2615 … Read more

Grandstream UCM6510 and HA100 connection sample diagram

HA-connections-UCM6510-front

Description The Grandstream HA100 is a high availability IP PBX solution designed for small to medium-sized businesses. It allows for the creation of a redundant system with two Grandstream PBX UCM6510 that can automatically switch over to a secondary system in case of a primary system failure. It also supports automatic failover for SIP trunks … Read more

Phones are stuck at ‘Recovery Incomplete’

Recovery Incomplete Grandstream IP Phones GXP1625

Description This article describes the steps to troubleshoot the Grandstream IP Phones that are stuck at ‘Recovery Incomplete’ or ‘Firmware Initialising’ upon boot up. This is commonly found in GXP16XX series IP Phones – GXP1610, GXP1620, GXP1625, GXP1628 and GXP1630. Cause The error is caused by power failure or disruption during a firmware upgrade or … Read more