Issue Description User is unable to transfer calls from the call queue via GS Wave iOS application. Test steps: 1. Ext. 1008 (Wave iOS) is a member of Call Queue 6500 2. Ext. 1004 dials 6500 3. Ext. 1008 picks up the call and press Transfer (Blind) to 8002 4. Repeat step 1 to 3 … Read more
Description If you’ve forgotten the Web UI admin password for your Grandstream PBX UCM63XX, there are two methods to recover or reset access: either via email recovery or by performing a factory reset. Method 1: Recover via Email (Recommended) If you previously configured a recovery email address, follow these steps: Tip: It is strongly recommended … Read more
Description This article describes the known issues with the Grandstream Wave Lite application. There will be limited or zero development resources for this application. Known Issues 1. IPv6 Wave Lite Android/iOS application does not support IPv6-only networks under some mobile networks (e.g. T-Mobile), the registration will fail under the IPv6 network. 2. Run in Background … Read more
Description When filtering a ‘No Answer’ CDR report, the list shows ‘Answered Calls’ on the CDR page of Grandstream IP PBX UCM6XXX. Explanation This is the designed behavior. When the sub-entry or call legs meet the Filter conditions (either No Answer or Answered), it will be pre-viewed as the first entry in the CDR results.
Scenario Mass provisioning 100 units of GXP1628’s MPK setting via Grandstream UCM’s Zero Config Steps AT UCM 1. Go to UCM’s Web UI > Value Added Feature > Zero Config > Discover GXP1628 phone > Edit > MPK Setting > select Speed Dial > enter your description and value > click Save and Update. 2. … Read more
Description The Grandstream UCM series includes several troubleshooting tools, all accessible under the Maintenance tab. These tools help diagnose and resolve common issues effectively: Process Log & Syslog Level CDR API Log: Monitors processes related to CDR API configuration and function. PBX MID Log: Monitors processes related to the CTI module. This includes CRM and … Read more
You can convert the configuration file from Grandstream IP PBX UCM62xx/UCM65xx to UCM63xx using the GDMS portal. To begin, create and log in to your GDMS account, then navigate to Unified Communications subsection > UCMRC > Add Device > enter the MAC address of UCM63XX. Then, go to Cloud Storage, you can choose either “Convert Config File” or “Upload Backup File” for the UCM63xx to initiate the conversion process.
Scenario: If you are using Grandstream UCM as LDAP Server, you may find that that the contact names are not showing on the phones when you dial out, or on the incoming calls. There are some settings not covered in the LDAP Config guide. At the UCM Go to UCM Web UI > System Setting … Read more