Description The Grandstream GXP16xx supports XML-based idle screen customization. This XML API allows users to customize the idle screen layout as well as the logo, text, or system variables to be displayed. The design of the display and layout depends highly upon personal preferences and requirements. The document below specifies the Grandstream XML Customizable Screen … Read more
Description This article describes the best practices to free up the data partition in Grandstream IP PBX UCM to avoid abnormal behaviors such as call drops, delays, and slow performance. The UCM62XX or UCM6510 series has a config partition of only 200MB while the UCM630X series has a 500MB config partition. The data partition is … Read more
When VoIP prioritization is enabled, the RTP media traffic associated with the configured SIP port will be guaranteed. It has a higher priority than class 1~4, it is called Class VoIP. It will occupy up to 50% of the bandwidth, depending on the number of your calls. So there are 5 classes: Class 1, Class 2, Class 3, … Read more
Description This article describes the troubleshooting steps and debug logs required when facing low-speed issues with Grandstream GWN70XX series routers’ LAN ports. Troubleshooting 1.Set up a simple network topology, and connect the PC’s LAN to one of the router’s LAN ports. [Broadband modem] = [Router] = [PC] 2.Determine the negotiated rate and Link Speed of … Read more
Description This article describes the settings to be adjusted in Grandstream IP Video Door Phone GDS371X to allow video calling with Cisco Webex. Configurations 1. Configure the Video Encoding Profile of Stream 1,2, and 3 to Baseline under Video & Audio Settings > Video Settings 2. If step 1 fails, set stream to Stream 3 … Read more
Description Grandstream IP PBX UCM6XXX supports a CDR API interface to interact with third-party external billing software and collect recording details files from the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application, as well as a new API interface to … Read more
Description This article describes the Grandstream FXS Gateway 16/24/48 port GXW42XX‘s front panel can be directly connected to the 24 ports (RJ11) from the Patch Panel. You can also use the 50 pins connector (Amphenol) that is terminated to MDF (Terminal Block).
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Description This article describes the required information to capture for various issues in Grandstream GWN76XX access points before submitting a helpdesk ticket. This helps the product support and development teams to understand and resolve the issue more quickly and efficiently. 1. Description of the issue (required) Clearly describe the issue you are facing with the … Read more
Description Syslog is a powerful tool for monitoring and troubleshooting network and system issues. This article describes the Syslog and Packet Capture settings of different Grandstream models. IP Voice Telephony GXP16XX,GXP17XX & GXP21XX GRP260X GRP261X WP810 Click here to find out more on how to use internal Syslog capture in WP810. DP75X/DP72X Facility Management GDS3710 … Read more