Description Grandstream Wave is a softphone application that allows users to make and receive phone calls over the internet using a computer, smartphone, and web browsers. This article describes the troubleshooting steps when the application crashes on iOS devices (such as iPhones and iPads). 1. Go to iPhone > Settings > Wave > Disable Contacts. … Read more
Description Starting 1.0.23.x, Grandstream IP PBX UCM supports High Availability (HA) in Route mode. This article describes an example network diagram of HA in Route and Switch mode. HA in Route Mode The full user guide can be found under HA Configuration Using “Route” Mode section. The steps describe the topology below: HA in Switch … Read more
Description The Grandstream SIP Speaker GSC3516 is a SIP/Multicast Talk-Back Speaker that offers 2-way voice functionality with both a high-fidelity 15W HD speaker and 3 directional microphones and 1 omnidirectional auxiliary microphone that offers a 4.2-meter pickup distance. This article describes the maximum power of GSC3516 as 13.59W（48V DC), and the average power is 4.2W. This … Read more
Description If you face a buzzing sound issue when answering calls with a Grandstream Analog Telephone Adapter HT8XX series, here are the steps to work around the issue: How to The FXS port of the HT8XX ATA does not detect the OFF-HOOK action and stops the ringing. Here are some undocumented P values that may … Read more
Description This article describes the behavior of Grandstream GWN700x series routers always showing zero Upload or Download Speed for the Client devices. When the Hardware Acceleration is enabled under Network Settings > Network Acceleration, the offload packets from the CPU are not counted The packet will be offloaded only if: a. It is the first … Read more
Description Slowness in IP phones can be attributed to various factors. This article suggests the troubleshooting steps to address slowness and sluggish issues in Grandstream GRP2612 or GRP2613 IP Phones: 1. Disable CPE (TR-069) under System Settings 2. Disable ‘Send SIP Logs’ and ‘Auto Recovery from Abnormality’ under Maintenance > System Diagnostics > Syslog 3. … Read more
Description This article describes the steps on how to configure the Grandstream GWN7052/7062 router for Maxis Home Fibre Internet. Maxis Home Fibre delivers its fibre connections with PPPoE with a VLAN tag. Steps 2. Navigate to the Network Settings > WAN on the home screen, and select Connection Type: Internet Access with PPPoE account. Enter the required … Read more
Description This article briefly describes the Security Settings parameter in Grandstream IP Phones GRP261x series. It is important for debugging when the phones are registered via TLS/SSL. ‘Validate Server Certificates‘ is mainly used for Web Interface or SSH access. ‘Check Domain Certificates‘ is to check a domain using the Trusted Domain Name List. ‘SSLKeyLogFile‘ is … Read more
Description This article describes the troubleshooting steps to workaround the upgrade failure in the Grandstream GBX20 Extension module version 1.0.0.1. By default, the GBX20 firmware is upgraded by direct network download through the host phone (eg GXV3350 or GRP2615)’s network connection and GXV3350’s firmware upgrade setup. Ensure that you set firmware.grandstream.com on the GRP2615 Web … Read more
Description This article describes the steps to locate the Maxis Home Fibre Internet Router Administrator’s Password. When the users sign up for the Maxis Home Fibre Internet package, a GPON ONU (aka modem) and Wifi 6 router will be provided and installed on the residential premises. Here are the steps on how to log into … Read more